FAQ & Help

Help

Why can’t I see my winnings in my wallet?

When you collect winnings, they might not appear in your wallet’s transaction logs as usual. This is because they use a different type of transaction: Internal transactions. Enter your wallet address on BscScan, then check the “Internal Txns” tab to confirm that they’ve arrived.

Why aren't the results of my round showing?

There’s a 15 block buffer on each round, which can cause delays of up to 45 seconds after the end of a round. This buffer is to accommodate for the fact that we may not be able to reliably fetch a price and end a round immediately: various blockchain factors affect the speed in which transactions get confirmed on the network.

I can’t collect my winnings!

Make sure you have enough BNB in your wallet to pay for gas fees. You’ll need a little BNB to trigger the smart contract.

Market Paused Questions

What does it mean when markets are paused?

Markets are paused when there are conditions which affect the reliability of the contract. When markets are paused, positions can't be opened.

What causes a round to pause?

The prediction market will pause under the following conditions:

1. The prediction contract has been unable to obtain the price from the API or Oracle.

2. The prediction contract has been unable to execute an action (ending a round or getting a price from the oracle) due to the tx being stuck in the mempool for longer than 15 blocks.

When will the markets resume after being paused?

The markets will resume when an admin or an operator manually resumes the market.

What happens to my position if the market pauses?

If the markets pause while you have a live position, your funds will be available to reclaim, the same way as you would normally claim your winnings.

To reclaim funds, you’ll need to pay some gas fees. We can’t compensate you for the gas fees, so please bear this small risk in mind before participating.

About Positions

What happens if no one enters an opposing position?

If only one side of a round has positions entered into it, then that side loses, the losing funds will be sent to the treasury.

For example: User A enters an UP position, no one else enters a DOWN position. User A loses, and there are no opposing positions for the winnings to be paid out to. Funds are sent to treasury.

What happens if the Locked Price and Closed Price are the exact same?

In the very rare occurrence that the Locked Price is exactly the same as the Closed Price, all users get a refund minus the fee. The refund might take up to a few rounds to calculate.

Can I change or remove my position?

No. Once you enter a position, you can NOT change the direction, add to, or remove your position. It's locked in, so make sure you're 100% happy with your position direction before confirming.

General Questions

What are Predictions contract addresses?

You will find all of them here.

Is there a time limit before I can collect my winnings?

No, you’ll be able to collect your winnings right after the round ends. However in the rare occasion in which the "closing price" is the same as the "lock price" the refund may take a few rounds to calculate.

The round's result changed after the round ended! Why?

Sometimes, after a round closes, the final result may be different from the last result shown while the round was live. If you watch a round end on "DOWN", it may appear to flip to "UP" a few seconds later.

In the case of Pyth price feeds, it helps speed up the process, in this case the price changing late is caused by a congestion in the blockchain. Timestamps are provided for transparency.

How do I contact PRDT support?

You can contact support via telegram or email: [e-mail]

Will PRDT add more Forex assets?

Yes, PRDT is actively working on adding additional Forex assets and Commodities.

What assets can I trade on PRDT?

Cryptocurrencies: BTC, ETH, BNB, Matic, Doge, XRP, Solana, Pepe, and Arb Forex markets: USD/JPY, GBP/USD, and EUR/USD